FreeUp - FAQ
Make Great Wireless Free!

How do I use FreeUP Rewards?

FreeUP Mobile provides the easiest way for you to earn free wireless service. FreeUP Rewards gives you access to a large number of activities that when completed, provides you credits towards earning free wireless service. The activities include:
  • Coupons – You can earn $.10 for each print. This action can be done up to 7 times per day for a maximum earnings of $21 per month.
  • Games – Download games to earn rewards daily. Read the fine print, as some games require you to achieve certain levels to earn higher rewards.
  • Videos – Watch 10 videos to earn $.01. There is no limit to this action. Be sure to watch videos in Wi-Fi zone so to not use your cellular data.
  • Surveys - Give us a few minutes of your time and opinion and earn rewards. There is no limit to the number of surveys that you can complete, but be aware that you will not qualify for all surveys. Keep trying as new surveys become available daily.
  • Local Offers - Register your debit or credit card and click on the map to see a list of participating merchants. You will see discount levels that will be applied as rewards to your account automatically when using the registered card.
  • Refer your friends and family – Each time you refer a friend or family member, you will receive $5 when they sign up.
The more you use FreeUP Rewards, the more you earn towards FreeUP Mobile service. Your reward dollars automatically get applied towards your service at the end of each billing cycle to pay for your service for the following month. You can also choose to upgrade your plan at any time.

How to I redeem my rewards?

Your reward dollars accumulate within the FreeUP Rewards app or website. On the night before your next scheduled payment, your FreeUP Rewards account is swept and applied towards your wireless plan. So if you are on a $15 plan scheduled for payment on the 28th, your rewards will be used on the 14th to cover plan cost. If your rewards cover your whole plan, you pay nothing! If more funds are needed, FreeUP will charge the payment method you have on file. If you have more rewards points than necessary, the rest remain on your account to use later. If you have any questions about your FreeUP billing, please email us at Servicesupport@freeupmobile.zendesk.com or log into your account at: www.freeupmobile.com/account

Where is my reward that I just earned?

It can take a few days for the reward to be applied to your account. Our various partners use different schedules for providing funds based on your activities. If you would like to check or are concerned, please email us through the Help page under the “More” button.

How do I know how much I have earned?

You can check the top right corner of FreeUP Rewards or click on 'Rewards' in the bottom navigation bar to see how much you have earned and your account transaction history.

How do I Refer a friend to FreeUP and earn more rewards?

Refer your friends to FreeUP through the Refer & Earn section. Share your unique referral link with your friends. For every friend that you refer that joins FreeUP Mobile service, you will receive $5 in rewards dollars.